Any order which has not been sent for delivery/collected within 7 days of invoice will be returned to the
shelves and you will be automatically charged a 20% restocking fee. This will also apply for order
cancellations where the goods have already been picked and packed.
Signing for Deliveries
To ensure the quality of our delivery services, we require that all deliveries be signed for. If no one is
available to receive the delivery, a notice will be left to arrange alternate delivery address or pick-up
arrangements. However you may nominate for your parcel be left without a signature at designated
area. Once the shipment has left our premises and deemed as delivered as per the receiver's
instructions, it is no longer Eden Fragrances responsibility.
Changing Shipping Address
If your order has not been dispatched and you would like to change your delivery address, call our
customer service line on 0405 022 688 as soon as possible with your order number and the team will do
their best to help you out.
We only ship within Australia at this time.
As an alternative, if you have a broker or courier company that will handle the pick up, shipping and
customs clearance, we can work with them so that suitable arrangements can be made.
Coat Armour will deliver to P.O. Boxes, its up to your box office to receive this. Coat Armour will not
take any responsibility if your P.O Box provider rejects the parcel. Any further cost will be incurred by
the clients for re-delivery.
If the item you have received is faulty, please advise us immediately, within 48 hours of receiving the
goods. Please have your invoice details on hand and information on what is faulty. We will be happily
replace the item once the fault has been confirmed. Please note that "change of mind" does not
constitute a faulty item.
Incorrect or Missing Item
If you have received an incorrect item or your whole order has not been delivered, please advise us
immediately by email or phone on 0405 022 688.