At present, please allow up to 1 – 2 business days from the time you have placed your order for it to be processed or ready for pick up through Covid periods.
Our courier companies may take 1 to 2 days or longer to deliver depending on your location.
If you feel your order requires special attention don’t hesitate to contact our Customer Care by phone on 0405 022 688 so we can try our best to assist you.
Dispatch & Delivery Times
At Coat Armour, we understand the need to receive your goods as soon as possible and aim to have your order processed and dispatched quickly. Our warehouse works Monday to Friday to collect and pack orders so you can receive them sooner. While we do have standard delivery times, we do experience peak periods (around Christmas, Valentine’s Day, Easter & Mother’s Day) and restrictions (COVID-19) when our usual processing time of 1-2 business days may increase.
Once we dispatch your order from our warehouse, delivery times will vary depending on your location. Please see the chart below for standard delivery times. Please note, regarding some rural areas our courier company may be forced to deliver to a certain place or depot, with the added requirement to collect from there.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
We stand behind the quality of our products and service so if for any reason you are not satisfied contact us within 14 days from the date of your purchase for a resolution which may include an exchange, credit note or refund.
Refunds and exchanges will not be accepted without a valid invoice.
Returns Policy Criteria
To be eligible for a return,
– Your goods must be unused and in saleable condition.
– All goods must be in original packaging and all ticketing and swing tags attached.
– An invoice must be presented showing the purchase of the goods.
Damaged or faulty goods
In addition to manufacturers, guarantees on selected products, Coat Armour and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for damaged or faulty goods.
Incorrect or missing items
If you have received an incorrect item or an item was missing, please contact our customer care department 0405 022 688.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Coat Armour will offer you an exchange; credit note or refund provided that:
– You meet the returns policy criteria.
– Goods are returned at customers expense.
Due to the nature of the following products, we will be unable to provide a refund or exchange on:
– Custom made and personalised products.
– Clearance items.
Products Purchased in store
All products for return or exchange must be identified to the service desk upon entry into the store.
Products Purchased online, over the phone or through our sales network.
You must contact us for a Return Authorisation (RA) number. Goods may only be returned to our store if you have been given an RA number.
Refunds (if applicable)
Once your return is received and inspected and has a valid Return Authorisation number, we will raise a credit note. If you have requested a refund we will process the refund accordingly and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will advise you once the refund has been processed from us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, wait a couple of days and check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.